Track Shipping Get Shipping and Delivery Information

Please order your items to arrive ahead of your deadline. The online shopping cart will show you multiple shipping options with arrival dates. While most orders arrive on time or ahead of schedule, holiday backlogs, remote locations, weather, and other interruptions can cause delays. We are not responsible for shipping delays.

SUSTAINABILITY: We use packaging materials that are both recycled and recyclable. The free shipping option is the most environmentally friendly because it takes advantage of FEDEX's consolidator system partnering with the US Post Office on their regular routes. 

TRACKING: Track your order here and also receive tracking updates by email. 

Track order by email:

Track order by phone:

Track order by order number:

Shipping Information

Shipping FAQs:
  • The online shopping cart provides delivery date quotes. Simply check out to see your shipping options with estimated delivery times. 
  • PAID orders (credit card, p-card, Amazon, PayPal) get processed for shipping immediately. Digital files on paid orders are emailed immediately. It is impossible to change or cancel a paid order once it is made. 
  • "Pay Offline" orders do NOT ship until payment is received. Call us to get a link to pay or to make a payment over the phone. 
  • Track your orders using the buttons above along with email notifications from our store. 
  • We can accept spreadsheets for orders with multiple shipping locations. Click contact us on the footer of our site to get a template or for more help.
Shipping Choices:

FEDEX Express Air Service - ships same business day if ordered before 12:45 PM Eastern Time, Monday through Friday:
  • 3 Day FEDEX orders received by 12:45 PM Monday through Friday ship the same day excluding weekends and holidays.
  • 2 Day FEDEX orders received by 12:45 PM Monday through Friday ship the same day excluding weekends and holidays.
  • FEDEX Overnight orders received by 12:45 PM Monday through Friday ship the same day excluding weekends and holidays.

GROUND - ships the next business day, Monday through Friday:

  • FREE shipping ships to the US 48 states. Allow 24-48 hours to process your order, excluding weekends and holidays. Allow 5 to 10 business days to ship via Smart Post where FEDEX delivers to your post office who delivers to your door. USPS deliverable address needed.
  • USPS Priority Mail is a 2-3 day delivery Monday through Saturday by the US Post Office for orders weighing less than 2 pounds. USPS deliverable addresses needed.
  • USPS International Priority Mail takes 2 to 6 weeks for international orders. 
  • DHL International times vary according to location but can take up to 6 weeks. 
  • FEDEX Ground orders received by 12:45 PM Monday through Friday ship by the next day. The FEDEX map does NOT include processing time to pack and ship your item. It also excludes weekends and holidays.
    • FEDEX Ground Residential delivers Tuesday through Saturday in most locations.
    • FEDEX Ground Business delivers Monday through Friday.

Please note that any ground service is not exact and it is possible for it to take an extra day if there is bad weather or you are at a remote location. For some products that are made to order we will switch FEDEX with UPS but shipping service remains the same.

shipping map nutrition education store

How do I track my order?

You will receive a tracking number via email once your order has shipped. You can use the tracking tools above, too. You are responsible for tracking and receiving your order. You must let us know within 30 days if an order is damaged or not received.

Correct deliverable address needed!

It is the customer's responsibility to provide a correct, verifiable shipping address. Orders shipped to a wrong address may be subject to applicable shipping, reshipping, and restocking charges.

Unfortunately due to our fast processing, orders cannot be changed after they are submitted. 

What about back orders?

If you order a new item that states a future ship date, your entire order will ship when all items are in stock unless you contact us.

    If you have questions please call us toll-free at 800-462-2352 or email us

    Holidays:

    In the United States, FedEx observes the following holidays:
    •    New Year's Day
    •    Memorial Day
    •    Independence Day
    •    Labor Day
    •    Thanksgiving Day
    •    Christmas Eve
    •    Christmas
    •    New Year's Day
    The following holidays are observed by the U.S. Post Office and the free shipping service:
    •    New Year's Day
    •    Martin Luther King Jr. Day (MLK)
    •    President's Day
    •    Memorial Day
    •    Independence Day
    •    Labor Day
    •    Columbus Day
    •    Veteran's Day
    •    Thanksgiving Day
    •    Christmas Day

    For up-to-the-minute FedEx holiday schedule information, go to fedex.com.

    For up-to-the-minute USPS holiday schedule information, go to usps.com.